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Western Australia Coronavirus (COVID-19) Updates

COVID-19: The Health and Safety of Members is Priority

UPDATE - 4 June 2020

All Genesis Health + Fitness clubs in Western Australia are operating at full service from Monday, 8 June. This includes the gym floor and group training, where applicable. Creches remain closed.

The revised state restrictions require all Genesis Health + Fitness clubs in the state to be staffed at all times. To view your club’s current hours of operation and group training timetable, select your location from the list below.

Belmont

Bentley
Bull Creek
Byford
Kelmscott

Memberships

Membership payments will recommence from Monday, 8 June.

If you're a direct debit member:
Your payments will be processed on your normal billing cycle (from Monday, 8 June).

If you pay creche fees as part of your direct debit:
We have contacted the billing company and have removed this component from your membership.

If you've paid your membership in advance:
Your membership will recommence from Monday, 8 June, with your membership automatically extended to cover the weeks we were closed.

Not quite ready?
If you're not ready to return to your Genesis Health + Fitness club just yet, you may continue to suspend your membership free of charge by clicking here.

If you’ve been using Home Fitness Network to stay active and healthy:
Thank you for supporting your Genesis Health + Fitness club during its closure period. As a token of thanks, you’ll continue to have Home Fitness Network access - completely free of charge, for the time being.

Love My Club members
You’ll receive a credit for the number of weeks you supported your club through your ‘Love My Club - Home Fitness Network’ access. This credit will be applied to your account on Monday, 8 June

For the most up to date information on state restrictions, visit the Western Australia Government website.

To learn how the health and safety of every member and employee is prioritised at Genesis Health + Fitness clubs, watch this video

Frequently Asked Questions:

Q: Is my Genesis Health + Fitness club currently open?
A: All Genesis Health + Fitness clubs in Western Australia are operating at full service from Monday, 8 June. This includes the gym floor and group training, where applicable. Creches remain closed.

The revised state restrictions require all Genesis Health + Fitness clubs in the state to be staffed at all times. To view your club’s current hours of operation and group training timetable, see here.

Q: I’m having trouble registering my account on the Genesis Health + Fitness app (i.e. wrong email)
A: For assistance with account setup, including confirming your membership contact details, please contact your local club here

Q: How do book into a class?
A: All class bookings need to be placed online through the Genesis Health + Fitness app ahead of time. You can download the app through your mobile device’s app store.
Apple
Google Play

Q: Are the changerooms open?
A: No. While toilets are still accessible, changerooms are not. Please arrive ready to complete your workout and bring a towel. No towel, no train.

Q: Can I access the showers?
A: No. While toilets are still accessible, showers and changerooms are not. Please arrive ready to complete your workout and bring a towel. No towel, no train.

Q: Is the kids club creche open?
No. Our kids club creches remain closed for the time being.

Q: Are clubs open 24/7?
A: No. The revised state restrictions require all Genesis Health + Fitness clubs in the state to be staffed at all times. To view your club’s current hours, see their contact details here.

Please also note: all visits to your Genesis Health + Fitness club must be booked online through the Genesis Health + Fitness app ahead of time.

Q: Does Genesis Health + Fitness have any online training programs?
A: Yes. We have an online training platform: Home Fitness Network. It’s available to members, guests and the general public, and contains many workouts and programs that can be completed at home.

All members can access Home Fitness Network for just $5 per week.

Public access is available for just $7.50 per week.

Q: I have a Fitness Passport membership can I still access the gym?
A: Yes. You will be hearing from Fitness Passport in the coming days but in the meantime you are welcome to download our app and book in to train with us.

Q: How long can I keep my membership suspended for if I cannot restart payments?
A: Your local club can help with this. Please contact directly either by phone or email. Your club’s contact details can be found here.

Q: What if I cancelled my membership and want to re-join?
A: We would love reconnect. To help you get started again, complete your details here

Q: Who do I speak to about membership enquiries?
A: Your local club can help with this. Please contact directly either by phone or email. Your club’s contact details can be found here.