Frequently Asked Questions

Below are the answers to some frequently asked questions, which should ease your curiosity and any hesitation – please enjoy reading through them, and we hope they’ll persuade you to take the first step in your journey towards optimal physical and mental health.

What should I bring with me?

It’s recommended that you bring a padlock for the lockers (we care about your valuables), a water bottle, and a towel, in order to get the most out of our workout.

Do You Have a Guest Policy? (I’d Like to Bring a Pal)

Yes, we do! And that policy is: the more the merrier! We are proud to offer an extremely generous range of free trials and guest passes. If you’re curious about our facilities, and want to benefit from the knowledge of our expert personal trainer, it’s a great idea to try our Coaching Zone. Coaching Zone is a series of personalised education and consultation, combined with intensive workouts – both as a group, and one on one. This is a great way to dip your toes in the water, and get a hint of the full Genesis experience, all without being locked into a contract!

Are There Age Restrictions in Place?

Many of our gymswelcome guests aged 12 and upwards. Visitors under sixteen years of age must be accompanied by an adult: this is to ensure everybody’s safety, as well as an optimal customer experience. However, rules can vary between clubs, so it’s advisable to contact your local branch for more information.

Is It Possible to Suspend My Membership?

At Genesis Health and Fitness, we’re sympathetic to the fact that life can be unpredictable. We know that our members have different and sometimes conflicting responsibilities and you may need to suspend your membership for a short while. If you’re experiencing illness, scheduling difficulties, or simple planning to travel for some time, we’re able to offer suspensions of between 2 and 6 weeks for a small service fee. Please be aware that this resets every twelve months, and does not accumulate.

If I Need to Cancel My Membership, Can I Do So?

If you’re leaving the area, or your circumstances have changed, you can cancel your membership via direct contact with your gym. Please note that most of our clubs require you to give 30 days’ notice if you’d like to end your contract.

Are you looking for a gym in Carrington? Interested to hear more about our facilities? Feel free to contact our Mayfield gym today.
Read Less