FAQ 24-7

WHEN DOES IT START?
Friday 19th September. 24/7 will commence with a members and guest party on the Friday evening at the club from 5:30pm – 9:00pm.

HOW DO I ACCESS THE CLUB?
You use the new 24/7 access pass. The club will continue to remain staffed during day and peak times, and the club will be unstaffed during off-peak times.

HOW DO I ACCESS THE CLUB?
You will need to purchase a FOB from reception and complete our 24/7 induction.

WHAT ARE THE NEW STAFFED HOURS?

• Monday to Thursday from 7.30am to 9.00pm
• Friday 7:30am to 8:00pm
• Saturday 8:30am to 2:30pm
• Sunday 10:00am to 2:00pm.

How much does the FOB/Access Key cost?
Normal cost is $35

HOW DO I BECOME A 24/7 MEMBER?
You will need to purchase a 24/7 access pass from reception and complete our 24/7 induction

WHEN CAN I COME IN FOR A 24/7 INDUCTION?
Inductions will commence from Monday 15th September and will be at regular times throughout the day and evening for the first 2 weeks. No need to book – just join in from reception at the nominated times which will be on display at reception. Your induction will take less than 15 minutes.

HOW MUCH IS THE 24/7 ACCESS PASS PURCHASE COST?
Just $15 for existing members (normal cost is $35).

IS THE MEMBERSHIP COST THE SAME?
Yes, there will be NO change to your weekly membership fee.

WHAT AREAS OF THE CLUB WILL BE OPENED?
All areas of the club will be opened during staffed and unstaffed hours, including gym, ladies gym, cardio theatre, heavy weights room, boxing fitness room and genesis FIT room. Full bathroom and shower facilities will also be available 24/7.
The swimming pool and sauna will be open during staffed hours only.
Group exercise studios (upstairs) will be open during staffed hours and during class times when outside staffed hours.

WILL THE LADIES ONLY AREA BE OPEN DURING UNSTAFFED HOURS?
Yes, we will be the only fitness club in Dandenong with a separate ladies only gym open 24/7.
Only ladies will be able to scan into the ladies only area in order to ensure our female members feel 100% secure.

WHAT DO I NEED TO DO IF I ONLY ACCESS THE CLUB DURING STAFFED HOURS?
Nothing, continue to use your current Genesis key tag.

HOW DO I KEEP UP TO DATE ON PROGRESS?
Like us on Facebook! Just go to www.facebook.com/genesisdandenong and like our page.
We will also keep members informed within the club.